Access Granted:
A Toolkit for
Inclusive Hospitality
and Food Service Employers
  • Access Granted:
    A Toolkit for
    Inclusive Hospitality
    and Food Service Employers
  • Access Granted:
    A Toolkit for
    Inclusive Hospitality
    and Food Service Employers
  • Access Granted:
    A Toolkit for
    Inclusive Hospitality
    and Food Service Employers
  • Access Granted:
    A Toolkit for
    Inclusive Hospitality
    and Food Service Employers
  • Access Granted:
    A Toolkit for
    Inclusive Hospitality
    and Food Service Employers

A message from the Executive Director of Hospitality Workers Training Centre

Dear Hospitality and Food Service Partner,

With the kind investment from the Ontario’s Ministry of Community and Social Services (MCSS), and on behalf of Hospitality Workers Training Centre (HWTC), we would like to offer this toolkit of resources to you.

Access Granted: A Toolkit for Inclusive Hospitality and Food Service Employers has been designed to assist hospitality employers of all sizes cultivate inclusive, agile and productive teams, by effectively engaging the talents of Job Seekers and Workers living with a disability.

Canada’s and Ontario’s hospitality industry is forecasted to experience significant growth in the coming decade, while at the same time facing an imminent labour shortage. Evolving customer demands, an aging workforce and significant business growth will mean that hospitality employers will need to find and implement creative strategies to ensure that they have the workforce they will need to meet their business objectives. Exploring and engaging non-traditional workforces should be one of these strategies, and research shows that that people living with disabilities can provide significant talent advantages to employers.

In this living collection, you will find insights, resources and sector-specific examples and best practices that will help your business better Understand, Prepare, Recruit and Retain the talents of People Living with Disabilities (PWD).

The content of this toolkit was created with the input of Hospitality and Food Service Employers and Managers, Disability Employment Experts, and Job Seekers Living with Disabilities. We are grateful to them for sharing their knowledge and experience. In addition, we have reviewed more than 100 publications from Canada and comparable jurisdictions, and curated a selection of the very best to inform your employment practices and supports for an accessible and inclusive workplace.

This resource is intended to become an asset in for your planning, management and operational teams alike. Use the live links in this toolkit to access a range of resources from expert support organizations. You will also be able to use the navigation pane on the right of your screen to select and print specific resources and insights included right here.  

What is more, as new resources emerge we will continue to update this toolkit with the most current stories and practices that will serve your business best. Visit this resource often to stay current and let us know if there are specific resources or supports you would like to see included – we look forward to hearing from you.

We hope you will find this resource useful.

Mandie Abrams,
Executive Director
Hospitality Workers Training Centre (HWTC)